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WE OPERATE A STRICT DEPOSIT POLICY. NO DEPOSIT = NO BOOKING. WE HAVE STRICT NOISE RESTRICTIONS DUE TO OUR NEIGHBOURS - NOISEY DOGS MUST BE BOOKED AFTER 4PM. IT IS YOUR RESPONSIBILITY TO ENSURE YOUR PET IS BOOKED ON THE CORRECT SLOT - WE CANNOT GUARNTEE WE WILL BE ABLE TO COMPLETE A GROOM IF YOUR PET IS EXCESSIVELY NOISEY AND IS BOOKED IN DURING A DAYTIME SLOT AND YOU WILL LOOSE YOUR DEPOSIT AS WE ARE UNABLE TO FILL THE SLOT WITH ANOTHER CLIENT AT SHORT NOTICE.

We always do everything we possibly can to make sure you pet’s time in the salon is as pleasant as possible. Unfortunately, occasionally grooming can expose a previously hidden medical issue, or aggravate a current one. This can happen during or after grooming.

It is possible that an accident could occur during grooming. Utmost care and caution will always be taken, but cuts, scratches, nicks and quicking of nails could occur. Our groomers will not be responsible for any conditions or problems discovered during grooming. We will not be responsible for accidental death of the pet as a result of any pre-existing health condition. I have raised any health concerns and relevant information with the grooming team.
Should our groomers determine, at our sole discretion, that urgent veterinary care is required, I agree to pay all associated fees and costs. If my pet’s vet is not available, I authorise Tails & Tweed Grooming to use its chosen vet. We will not be liable for any after-grooming effects of de-matting, clipping or brushing procedures, or problems uncovered on a badly matted or otherwise neglected coat including, but not limited to, skin redness, itchiness, or self-inflicted irritations from excessive external scratching or rubbing. Time and costs associated with de-matting are unpredictable. I agree to pay whatever fees are incurred as a result of de-matting. Whether a pet is matted is at the sole discretion of our groomers. Any quoted price for grooming is based on the pet being presented to us in good condition. Extra charges will be incurred for matting. We do not demat for any more than ten minutes in line with the Animal Welfare Act 2006. We do not demat cats.
I agree that I have truthfully informed Tails & Tweed Grooming if my pet has ever bitten another animal or a human, or if they have any other aggressive tendencies. I agree and understand that I will be held solely responsible for any injury, harm or damage to property caused by my pet.
Our Groomers reserve the right to refuse to groom a pet in an unsatisfactory state, including, but not limited to, behavioural issues, fleas, ticks, other parasites or kennel cough. I understand my pets groom may be incomplete if my pet becomes stressed or demonstrates behaviour deemed to be aggressive or distressed. Full payment is required for all grooming services on collection of your pet, even if not completed due to the above. If we deem your pet is unfit to be groomed at the point of the initial health check your deposit will not be refunded. You may also be charged extra if a second groomer is required to safely handle your pet.
We operate a strict policy on missed appointments and I agree to that if I need to change an appointment I will notify Tails & Tweed no less than 48 hours before the booked appointment. If insufficient notice is given, I agree to pay 50% of the estimated grooming charges. If appointments are missed on a regular basis, pre-payment will be required. You are required to pay a deposit when booking your appointment based on the price of the groom.  Your booking is not confirmed until such deposit payment is received. A deposit request will be sent via email or will be included in your new customer form. We operated a first come first served policy and do not hold appointments with no deposit.
Please ensure your pet has been given sufficient opportunity to relieve themselves before entering the salon.
Please do not feed your pet 30mins prior to grooming.
You must inform your groomer of any health condition and may be asked for a letter from your vet stating fitness for grooming.
Whilst every care is taken, pets are left entirely at the owners risk. The grooming team have the right to refuse any pet or customer without reason.
The grooming team have the right to cancel or stop a groom if it would affect the welfare of the pet or the safety of the grooming team.
Pets that are pregnant or lactating will not be accepted for grooming. Bitches in season will not be accepted for grooming. Bitches that have recently whelpped will not be groomed until all puppies are full weaned.
If your pet is found to have fleas we will charge a fee of £15 in addition to the cost of the groom to cover costs of flea shampoo and salon sanitisation.
If you pet is found to have a tick we will remove for £3 per tick but do advise vet advise is sought due to tick Bourne diseases.
Tails & Tweed Grooming may take before and after photographs of your pet for training and development purposes and for the purpose of marketing and promotional activities. By signing this form I understand that Tails & Tweed Grooming will have the right to use these images of my pet for these purposes.
If you are unhappy with the groom for whichever reason, you have must report to your groomer before leaving the premises in order for us to make reasonable adjustments. This does not include pets who do not tolerate the grooming session. After this time there will be a charge to alter the groom. If the dog is dirty a bath may be required which will incur a fee.
Appointment times are enforced, if you are more than 15 minutes late for your appointment we cannot guarantee we will be able to groom your pet. You deposit will not be refunded if you are late and we cannot groom your pet. Late collection will be charged £15 per 30mins, be prompt collecting your pet at the specified time. 

Under the Animal Welfare Act 2006, it is an offence to cause unnecessary suffering to an animal: – this includes prolonged ‘de-matting’ which is painful and detrimental to the welfare of the dog. If you bring in your dog with more than 10 minutes of de-matting work, we are required by the Act to clip your dog short humanely or refer you to your vet to do the same. We will only attempt to de-matt 5% of a dog – which equates to about 50p sized mat behind each ear, same size in the armpits and perhaps one or two in the groin or tail area. We have assessed your dog’s coat and found it to be matted, therefore it needs to be clipped short. This can be prevented by daily brushing with a slicker brush and comb. We will be happy to explain the correct way to brush your dog and suggest a grooming programme that will allow us to achieve the look you would like for your dog, this may involve more frequent visits to our salon and will certainly involve daily grooming at home. When a dog’s coat becomes matted, it causes discomfort as the matts pull tightly on the skin and underlying health conditions may not be visible. When a matted coat is clipped short, it may occasional reveal sore, reddened and irritated skin, this is due to the fact that the skin has not been able to breathe, and air circulation is not restored. Clipping a matted coat can take longer and cause additional wear and tear on our equipment so a further fee may be chargeable in addition to the normal groom price.
The process of de-matting increases the risk of injury including but not limited to cuts and grazes, skin irritations caused by the shortness of the clipper blades that will be used as well as possible haematomas. In addition, you may see some behavioural changes such as head shaking, excessive scratching, licking and “scooting”. This is where the dog will scrape their back end on the floor to relive itching and irritations. Should you have any concerns you should seek advise from your usual vet.
Matting caused different levels of tension on the coat so we are less able to achieve a smooth and even finish on a matted pet.

Additional charges may be incurred due to the wear on equipment, additional products used, as well as time and skill needed to remove matting.

I understand the above conditions and by submitting my pet to be groomed I am agreeing to the above terms and conditions and agreed to pay the full service fees plus matting fees. I understand the appearance of my pet may be significantly altered due to removal of matting. Tails & Tweed are not responsible for any cuts, scraped, clipper rash, irritation etc due to shaving off matted pets, nor any underlying health issue not seen due to matting.

I understand the groomer will be using the Emmipet ultrasound toothbrush on my dog which has no vibration, no movement and no noise.
I consent to the use of a tooth de-scaler on my dog’s teeth in a kind and gentle manner; to remove any loose tartar, plaque or stains from the teeth.
I understand and consent to Groomer taking before and after pictures to show me and to be displayed on the our website or social media pages.
I understand that the groomer will stop the teeth cleaning session and I may need to seek veterinary assistance if:
Any loose teeth are suspected
If my dog objects and becomes stressed or aggressive
Any obvious abnormalities are visible or suspected in the mouth such as: A foreign body embedded in the mouth Oral warts Oral Injuries or Tumours
I understand that:
There may be some minor bleeding of the gums during and after teeth cleaning as the tartar and the plaque is removed. If the session must stop for any health or behaviour reasons I will still pay for the full session taking place
Ultrasonic Teeth Cleaning
Whilst this method of dental cleaning is highly effective in removing mild tartar, improving gums and mouth health and breath, Tails and tweed cannot guarantee the treatments’ effectiveness or suitability for individual dogs due to varying external factors. Tails and tweed cannot be held responsible for any problems occurring from poor dentition before, during or after any ultrasonic treatments. Emmipet ultrasonic treatment is not a veterinary procedure and we cannot diagnose any problems with your dog’s mouth. Emmipet is designed as a maintenance treatment and does not replace any veterinary treatment, advice or procedure.
I Declare That I do not know of any medical reason why teeth cleaning cannot be carried out on my dog and I acknowledge that it is my responsibility to inform the Groomer in the future should this be the case.
By giving my pet in to Tails and Tweed for grooming I understand I am accepting all of the relevant terms and conditions stated.

Data and Information Collected
To operate our website and business(s) it is essential to collect or process certain data, including, but not limited to, the following:

1.1 Information regarding your visits to our website, any resources you used such as traffic data, location data, weblogs, and any other form of communication. (these items are included, but not limited to those specified).

1.2 Forms filled out on our website allow us to collect information about you regarding registration or purchases you make.

1.3 Any data collected from communications to us from you, for any reason.

1.4 Any data provided to us by you, for any reason.

How we use Cookies
It is possible that we may gather information regarding your computer for our services.  This collection of data is used for statistical analysis about our website for use by us or our advertisers.

Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site.  The data does not give out any personal details.

Cookies may be used to gather this general internet data.  When used, cookies are downloaded to your computer without prompting.  The cookie file is stored on your hard drive, where files are transferred to.  This information helps us improve our site and services to you.

All computers can block cookies by activating proper browser settings.  There is a place to enable you to decline cookies under the options menu.  Please note: if you decline cookies you may experience limited access to certain areas of our site.

Advertisers can use cookies, which we do not control.  If cookies are used they will be downloaded if you click on an advertisement on this site.

Information Use
Any information collected and stored regarding you is to enable us to offer better services to you.  We may also use the data collected for the following:

3.1 We may use data you provided in order to offer you information you asked for from our site, in direct relation to our services or products.  We may also send information on products we feel might interest you, as long as you have consented to such communications and you may unsubscribe at any time.

3.2 Any commitments we made to you that may require use of your information, used only to fulfil your request.

3.3 We may use your information to explain any changes our website has undergone such as structural or service/product modifications, which could affect our service to you.

3.4 An existing customer may require contact regarding goods or services that were a subject of an earlier sale.

3.5 We may use your data or allow third parties to use the data, in order to give you information about unrelated goods or services you may find of interest.  We may contact you about these services or goods if you consented to the contact.

3.6 A new customer may be contacted by us or a third party if you have consented to such communication.

3.7 If you do not wish communication from our website or a third party you will be given the opportunity to decline said communication.  We will not allow your information collected while you were on our site to be used by us or a third party if the consent is withheld.

3.8 Please understand that we do not share information that is going to identify you to our advertisers. However, on occasion we may provide them with statistics about our site’s visitors.

Personal Data Storage
4.1 It is possible that we may collect transfer data from you regarding locations outside of the European Economic Area.  This information is used for storing and processing.  It may be processed by staff outside the European Economic Area, by a company who works for us or a supplier we have.  An example is where we may process and conclude your order by using payment details or offering support services.  You have agreed to this communication by processing and finalising your order.  At any time you provide personal data, you agree to a transfer for processing and storage.  We take all reasonable steps to ensure the safety of the data transfer in agreement with this privacy policy.

4.2 Data you provide us with will be stored on secure servers.  Any transaction details will be encrypted to provide you safety.

4.3 Transmission of data via the internet is never completely secure, thus a guarantee of data sent electronically or transmitted cannot be given.  Information offered and/or provided is therefore at your own risk.

Sharing Your Information
5.1 If applicable, we may share your personal information to any group member.  This will include subsidiaries or holding companies we may work with, as well as their subsidiaries if any. We may also share your data between franchisees within the network and franchisees may share your data with the franchisor.

5.2 Personal Information may be shared with third parties:

5.2.1 If we sell part or all of our business or assets we may share personal information to a third party.

5.2.2 When legally requested, we may share your information.

5.2.3 Fraud protection and to minimise credit risk may require a sharing of your information.

Third Party Links
Third Party Links to websites on our website are not included in our privacy policy.  You will need to check their privacy policy regarding data.  We do not accept liability or responsibility for third party links and their privacy policies.